BetGem Terms and Conditions

Welcome to BetGem, your trusted online gaming destination. These Terms and Conditions govern your use of our website at betgem.io and all services we provide, including our casino, sportsbook, live casino, and any promotions or bonuses offered. By registering a BetGem casino login and accessing our platform, you confirm that you have read, understood, and agree to be bound by these terms. We reserve the right to update these terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised version. The current version of these Terms and Conditions has been in force since 01/12/2024.

1. About Us and Licensing

At BetGem, we operate under a gaming licence issued by the Government, and all games available on our platform are independently certified by iTech Labs for fairness and integrity. Our services are owned and operated by a company incorporated under the laws of International Gambling. We are committed to maintaining the highest standards of responsible gaming, transparency, and player protection across all our products. If you have any questions about our licensing or operations, you may contact us at support@betgem.io.

2. Eligibility and Account Registration

To use our services at BetGem, you must meet the following eligibility requirements:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
You must not reside in or access our services from a restricted country (see Section 3 below).
You must register only one account per person, household, or IP address.
You must provide accurate, complete, and up-to-date personal information during registration.
You must not allow any third party to use your account or make payments on your behalf.

At BetGem, we reserve the right to verify your identity at any time. Failure to provide requested documents may result in suspension or closure of your account.

3. Restricted Countries

Our services are not available to residents of certain jurisdictions. At BetGem, we are unable to accept players from Afghanistan, Belarus, Cyprus, Iran, Iraq, North Korea, Malta, Pakistan, Saudi Arabia, Singapore, Sudan, Syria, the United Arab Emirates, and numerous other territories listed in our full restricted countries policy. Please note that Costa Rica also appears on our restricted list. We do not accept players from these regions, and any accounts found to be in violation of this restriction will be closed, with balances subject to forfeiture. Notably, players from the United Kingdom and the United States of America are permitted to access BetGem casino services in accordance with our current terms.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of payment methods at BetGem, including Visa, Mastercard, Bank Transfer, e-wallets, and over 10 cryptocurrencies. Our platform supports fiat currencies including EUR, USD, GBP, RUB, SEK, NOK, AUD, INR, BRL, and PLN. The minimum deposit for our Welcome Package is €25, and non-funded bonus accounts carry a minimum deposit of €20. We do not accept payments from corporate or business cards, and all deposits must come from an account registered in your own name. Third-party payments are strictly prohibited.

4.2 Withdrawals

We process withdrawals using the same method as your original deposit wherever possible. Our minimum withdrawal amount is €50, with Bank Transfer requiring a minimum of €200 processed in EUR to a EUR-accepting IBAN. Our withdrawal limits are as follows:

Daily: €2,000
Weekly: €10,000
Monthly: €25,000
VIP players may be eligible for higher limits

At BetGem, all withdrawals require full KYC verification, including a valid government-issued ID, proof of address dated within 3 months, and a selfie with your ID. Document verification is completed within 96 hours, and once approved, funds are typically released within 1–3 business days. Bank transfers to non-EUR IBANs may take up to 30 days to process.

5. Bonuses and Promotions

We offer a generous range of bonuses and promotional offers at BetGem. Our Casino Welcome Package provides 250% up to €7,500 plus 150 Free Spins across your first three deposits. Many players searching for a BetGem casino no deposit bonus or a BetGem promo code should refer to our current promotions page, as our offers are subject to change. All bonuses are governed by the following general conditions:

Casino Welcome Bonus wagering requirement: 25x (deposit + bonus amount)
Free Spin winnings wagering requirement: 35x
Minimum deposit to activate any bonus offer: €25
Bonus expiry: 7–30 days depending on the offer
Maximum conversion from any single bonus: €20,000
Maximum bet while using a bonus: €25 per spin on slots; €100 per round on live games
Jackpot games are excluded from bonus play

Our Sports Welcome Pack provides 250% up to €7,500 across your first five deposits, with a wagering requirement of 10x and minimum qualifying odds of 2.00. Additional promotions include our Weekly Cashback (up to 25%), Sunday Reload (25% up to €1,000), and our Live Casino Cashback (up to 25%). Accounts inactive for more than 2 months may have balances frozen in accordance with our inactive account policy. Any attempt to abuse our BetGem bonus code or promotional systems will result in disqualification and possible account suspension.

6. Games and Sportsbook

Our BetGem platform offers over 5,000 online games, including slots, roulette, blackjack, baccarat, craps, sic bo, video poker, scratch cards, table poker, and progressive jackpots. Our live casino is powered by Evolution Gaming, and we proudly feature titles from Pragmatic Play, NetEnt, Betsoft, Yggdrasil, Belatra, and other leading providers. We also offer a fully integrated sportsbook covering football, tennis, basketball, cricket, horse racing, ice hockey, volleyball, and esports. Sports betting maximum stakes vary by event type, with football, tennis, basketball, and horse racing capped at €2,500 per bet. The maximum single casino bet is €100.

7. Responsible Gaming

At BetGem, we are deeply committed to promoting safe and responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, session limits, cooling-off periods, and self-exclusion options. If you believe you may have a problem with gambling, we encourage you to contact our support team at support@betgem.io or reach out to a recognised gambling support organisation. Our services are never intended for vulnerable individuals, and we take our duty of care seriously across all 17 languages in which our platform operates.

8. Privacy, Security, and Data Protection

We collect and process your personal data in accordance with our Privacy Policy. All information you provide during registration and verification is handled securely and used solely for the purposes of operating your account, processing payments, and fulfilling our legal obligations. We do not sell or share your personal data with unauthorised third parties. Our platform uses industry-standard SSL encryption to protect all data transmitted between you and our services.

9. Customer Support and Complaints

Our dedicated support team is available 24/7 via live chat, with an average response time of approximately 30 seconds. You may also reach us by email at support@betgem.io. For formal complaints, please write to us at complaints@betgem.io. We aim to acknowledge all complaints promptly and resolve them in a fair and transparent manner. Affiliate enquiries can be directed to affiliate@betgem.io. Please note that we do not currently offer telephone support.

10. General Provisions

These Terms and Conditions represent the entire agreement between you and BetGem regarding your use of our platform. Should any provision of these terms be found unenforceable, the remaining provisions will continue in full effect. We reserve the right to suspend or terminate any account that we reasonably believe is in breach of these terms. The English version of these Terms and Conditions is the governing version in all cases. By continuing to use our services, you agree to all conditions set forth in this document.

Content updated: July 13, 2026